The Importance Of Reliability!

Collect Same Day

The Importance Of Reliability!

Posted on: 17/07/2019

A survey of same day courier customers found that 54 percent of them place reliability, or safety of delivery, above everything else when they’re looking for a courier service. Any same day delivery company can promise to be reliable, but it goes without saying that reliability can only be measured in practice. Given that everything we do is built around this metric, let’s take a deeper dive into what it actually means.

Reliability In Practice

Since we launched in 2017, we’ve completed thousands of same day deliveries—and learnt plenty along the way.

Delivery with Collect Same day Couriers is a simple process that is transparent start-to-finish:

1. Visit our website and request a free quote or give us a call and talk about your needs with one of our highly trained team.
2. Select pick up and drop off locations, let us know what time you want your parcel collected, and tell us the type of service that you are after.
3. Make your same day delivery booking.
4. Delivery: you receive evidence of delivery, you can also rate our same day courier service on Google.

This Makes Us Different

We have worked towards simplifying our process to make it as stress free for our customers as possible. One key difference that separates Collect Same day Couriers from traditional delivery services is our epic customer support (just check our Google rating). Once you book a delivery we go above and beyond to fulfil the request, when it comes to a same day delivery, wit us, its always same day, not some day. For any other queries, our customer service team is available by phone and email.

It’s these small features that set us apart, and give us the confidence to say that you can rely on us.

It’s The Little Things That Count

If you’ve ever spent time worrying about whether something important has been delivered, you’ll know that peace of mind is as integral to a courier service as the delivery itself. Whether it’s a VIP customer or getting critical court documents in on filing date, rushing items across the city on a motorcycle or delivering overly fragile goods, we have you covered.

You’re given direct access to a dedicated member of the Collect Same day Courier team to ensure everything is as smooth and as stress free for you as possible, so no waiting on hold or being told it’s too late. On top of that, our drivers take a photo of the delivery location and send a delivery acceptance signature to confirm that the job has been completed.

Uniform Approach

Our network of hundreds of couriers go through a rigorous screening before they begin working with us. We also ask our customers for a rating for each delivery so that you can communicate your experiences with us, and we can use that feedback in ongoing training.

In the unlikely chance something goes wrong, we have liability in place for repairing or replacing damaged goods (you can see the full conditions here).

No Customer Too Big Or Too Small.

Our clients vary from established brands who integrate our back-end tracking system, to startups shipping odd-jobs from their garage and any kind of personal delivery. We understand that no matter the business, the fundamentals—like great customer service, honesty, and reliability—are important.

Contact Collect Same Day Couriers for any delivery needs you have. We collect parcels from all over the UK so give us a call or send us an email and we can give you a quote on your same day delivery.