Courier services are big business. It’s an industry that’s booming, well into the billions of pounds, with more and more companies entering the market every year. But how do you know which ones are reliable?
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Posted on: 08/09/2019
Courier services are big business. It’s an industry that’s booming, with more and more companies entering the market every year. But how do you know which ones are reliable? And how can you trust them when it comes to sensitive, delicate deliveries like the ones required for medical courier services?
After all, shipping and delivering medical products can be a very costly and sensitive process, and you or your business might rely on delivery success.
There are several things to consider when looking at hiring a medical courier service, and the key element to consider is the driver(s). Couriers must have a friendly, calm and compassionate manner. They’re dealing with chronically ill, stressed, or otherwise incapacitated clients who may not have much interaction with the outside world on a regular basis. Some may rely on service animals, and so a courier must be able to manage and interact with those animals.
Couriers should be vetted with appropriate background checks, because they are moving and handling material that’s not only expensive or confidential and personal but also literally life-saving. They also need to be detail-oriented, time efficient, familiar with routes and familiar with handling of toxic or expiring compounds and chemicals.
Also the courier should have experience with communicating with lab technicians, physicians, nurses, and other healthcare professionals.
For your peace of mind, in addition to couriers that have been thoroughly trained and vetted, you’ll want to know that the entire customer service staff is also top-notch.
Should an issue arise, you’ll want to be able to communicate quickly and effectively with a real, live person.
Since many clients are patients with difficulties in communicating, such as being hearing impaired, you’ll want to ensure that the courier service has those bases covered.
Customers relying on medical couriers are often waiting for time-sensitive items. A delivery that’s a day or even a few hours late can seriously impact their lives.
It’s necessary that when choosing a medical courier service, a client or business sees that their website or other resource has tracking options, as well as dates and times of availability.
Delivering medical products is a careful process, and the delicate nature of the products makes the method of delivery all the more important. Weather, both hot and cold, as well as changing environments over long distances, makes the trucks or delivery vehicles one of the things you must consider very closely.
In addition, a courier service that understands and uses high tech insulated packaging will be key in your decision-making process. And let’s get blunt here: blood, organs, and other organically-based compounds must be stored at very specific temperatures. There is no room for mistake or negligence, ever.
Please be sure to ask questions of the courier services you are considering, like what are their trucks equipped with, and are they built for climate control? Ensuring this will also ensure that your products are successfully delivered to you or your patients.
Even though the courier industry is booming, and new businesses are arriving on the scene with cool technology and innovative ways to deliver your medical supplies and products, that doesn’t mean they’re guaranteed to be great.
Sometimes, experience can trump the bells and whistles. When it comes to something as sensitive as medical deliveries, this couldn’t be more true.
So for your medical courier needs, Collect Same Day Couriers offer best in class service with a huge selection of vehicles in our fleet to ensure your medical delivery is completed to the highest standard. Contact us today for more information.