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When you trust a courier to deliver your package, you’ll want to find out as much as you can about them. So here are a few of the most commonly-asked questions; if what you want to know what is not covered here, don’t worry – just contact us, and we’ll happily tell you about any aspect of our service.

Collect Same Day Couriers is the UK’s most reliable same day courier service provider.

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When do you need this collecting?

What time do you need this collecting?

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Our team are mapping out your route and working out the best prices for you. You will receive a call from our specialist team in the next few minutes* with a quote ready.

Should you need to call us sooner, you can reach us on 03333 443 028

Same Day Delivery

60 minute pick up


Customer service
Do you really guarantee delivery the same day?

In most cases, yes. It depends on where your package is going. We can deliver consignments to Europe, America and across the world if you like, but if it’s going to most destinations in the UK we’ll normally be able to guarantee same day delivery. There are certain exceptions of course, such as delivering to Northern Ireland, the Isle of Man and the more remote parts of Scotland for example, as they might be ferry or weather dependent.

What if something goes wrong?

If there should be any kind of setback, such as traffic problems or bad weather, that prevents us delivering on time, we’ll let you know immediately and do everything we can to deliver asap.

How will I know my package has been delivered?

Simple – we’ll tell you. Let us know whether you’d prefer a text or email, and we’ll notify you as soon as our driver has successfully delivered your consignment. If you need proof of receipt, it will be brought back to our offices and we’ll pass it on to you.

Will mine be the only delivery you make?

Unlike some same day couriers, we won’t carry anything else alongside your consignment – reassuring, especially if your package is fragile.

What vehicle will you use?

We have access to virtually every type of vehicle in our nationwide fleet. So whether you need a bike courier to urgently to whizz across town or an artic to take a large load across the country the same day, we can make sure you get the right vehicle for the job.

How do I know which van to choose?

We’ve made it easy to work out what sort of vehicle you’ll need for your delivery – all the dimensions and capacities are outlined on the Fleet page of our website.

Are you able to deliver any consignment?

We’ll consider delivering almost anything, however unusual – but there are certain items we’re not allowed to carry, such as radioactive waste, live animals, blood and organs. Items of particularly high value may need additional insurance, which would carry an extra charge.

Do I need to package my items for my same day delivery?

We prefer any goods to be well-packaged when we collect them, with any sharp corners or edges protected. That way there’s less risk of damage in transit.

Can I open an account with you?

If you use couriers regularly, we’ll be happy to work on that basis. Your first deliveries may need to be pre-paid though, while we set up your account – it usually takes 2 or 3 days.

Are there any ‘hidden extras’?

Some companies may add sneaky extra costs onto the figure they quote you, but not us. What you’re quoted is what you’ll pay, with no nasty surprises.

How it works

Step 1
Get a quote

Step 2
We collect

Step 3
Delivered direct

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